We collect information about you when you make contact with us or login to our claims web portal. We also collect information when you voluntarily complete customer surveys or provide feedback. We also record telephone conversations, inbound and outbound. This enables us to process your claim quickly and effectively and keep you posted on progress. Additionally, with your consent we may occasionally use video calls / streaming to assist with the validation of your claim more effectively. The information will not be kept any longer than is requested by the Data Controller (your insurance company). Information is stored securely. Any changes to the way it is stored will be subject to a Privacy Impact Assessment. Website usage information is collected using cookies.
We will not use your information for marketing purposes. We will not share your information with any organisation other than your insurance company and any third-party providers involved in the fulfilment of your claim, unless required to do so by law. We will not collect information that does not relate to your insurance claim.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information in machine readable format, please email or write to us at the following address.
We may make a small charge for this service.
The Data Protection Officer, Davies Group Ltd, Wing A, 2 The Parklands, Lostock, Bolton, Lancashire, BL6 4SE. Email: firstname.lastname@example.org
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
© 2014 Davies Group Ltd All rights reserved